Refund policy
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be unworn and unused, with its hangtags attached, and returned in its original packaging (including the pouch and jewelry box). You will also need your order number and proof of purchase.
To start a return, visit our returns portal: Start your return. Enter your order number and email, and we will email you a prepaid shipping label to print. Requesting your return through the portal is the only way to receive a label and ensure your package reaches our warehouse. Items sent back without going through the portal cannot be accepted.
If you have been asked to mail a return manually, send it to: I'MPerfect Collective c/o Relay Distribution, 522 Gillingham Ln, Sugar Land, TX 77478.
Questions about a return? Email us at hello@shopimperfectcollective.com.
Discounts and promotional codes
Orders placed with a discount or promotional code keep full 30-day return rights. Using a code does not make an item final sale. Refunds are issued for the amount you actually paid after the discount was applied.
Final Sale items
Only items individually marked "Final Sale" on their product page cannot be returned or exchanged. If a product page does not say Final Sale, the standard 30-day policy above applies. Gift cards are non-returnable.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery at hello@shopimperfectcollective.com so we can evaluate the issue and make it right. Damaged, defective, or incorrect items are covered regardless of any Final Sale label.
Non-returnable items
Certain items cannot be returned, including gift cards, perishable goods, custom or personalized products, and personal care goods. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Free gifts and order minimums
If a return brings your order total below a threshold that qualified it for a free gift or free shipping, the value of that gift or shipping benefit may be deducted from your refund, or you may be asked to return the free gift.
Return frequency
We welcome genuine returns. In cases of excessive or abusive return activity, we reserve the right to review the account and apply reasonable limits at our discretion.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unworn and unused, with its hangtags attached, in its original packaging, and you will need your order number and proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@shopimperfectcollective.com.
