Shipping policy

Shipping Guidelines for I'MPerfect Collective

Order Processing

  • Timeline: Orders are prepared for dispatch within 1 to 3 business days. During peak times, such as sales or holiday seasons, this may extend up to 4-6 business days.

Shipping Fees and Delivery Estimates

  • Standard Shipping:

    • Charge: $7.95 for orders below $75.
    • Free for orders exceeding $75.
    • Expected Delivery: Arrives in 3-8 business days post-dispatch.

  • Expedited Shipping:

    • Charge: $19.95 per order.
    • Delivery Timeline: 2-4 business days.
    • Note: Cannot be delivered to P.O. Boxes; a physical address is necessary.

Shipping Providers

  • Shipments are conducted via UPS for expedited deliveries and USPS Parcel Select for standard service.

Addressing Delivery Concerns

  • Responsibility for the order passes to the recipient once marked as delivered by the carrier’s tracking system. For any issues, directly contact:
    • UPS at 1-800-742-5877
    • Your local post office for USPS Parcel Select queries.

Handling Damages

  • Should your order arrive damaged, reach out to our customer care within 24 hours with photographic evidence of the damage to facilitate a swift resolution.

Warehouse Schedule

  • Operations are Monday through Friday. Orders submitted over the weekend or post-Friday noon CST are processed the following business week.